Below is a list of frequently asked questions about me:
Do you work on site?
Depending on the type of project, I can work on site for
any length of time. I can permanently/semi-permanently
relocate to your area if provided relocation
assistance. On-site product visitation and SME interviews are always preferred.
Please contact me for further information.
What do your services cost?
Services can be billed either time-and-materials or
fixed bid, depending on the services requested. All services
are billed at extremely competitive rates, as defined
by the Society for Technical Communication (STC). If you already
technical communication or information design services staffed
in-house, I can work within your typical pay rates. Please contact
me for specific details or quotes. All fees are in US dollars.
Initial deposits and milestone payments are specific to each
When are you available?
I'm available anytime, including weekends. I've been known
to pull all-nighters as frequently as needed. Have a last-minute,
urgent project? No problem!
Does TechnicalScribe have multiple employees?
TechnicalScribe is Amanda Platter; however, for complex services,
like translation or localization, I have partners
I work with. Much like a product development company might
have partner manufacturers, I have partners in various
This ensures quality results.
Whether I'm working with my chosen partners
I ensure seamless integration of all services. All partners
follow the same agreements, including non-disclosure,
and are available to sign any additional contracts or agreements
What is information design?
According to the IIID
(International Institute for Information Design), information
design is the "defining, planning,
and shaping of the contents of a message and the environments
it is presented in with the intention of achieving particular
objectives in relation to the needs of user" (26 May 2004, IIID
Essentially, information design is the process
of making information
more usable and understandable through intelligent design. "It may encompass the information aspects of industrial
design (labels, knobs, and the physical interface), information
design, page design, Web site design, illustration design,
typography decisions, and so forth. Information design can
be applied to a single work, such as a city map, or to a corporation's
entire set of customer information. The output may be part
of an information plan, a separate information design document,
or simply the designed object or set of objects." (26
May 2004, searchCRM.com
Definitions, Information Design).
What is technical communication?
Technical communication, sometimes referred to as simply "technical
writing" (although there is much more involved than merely
writing), is the process of communicating information to a
audience. The goal is to communicate accurate ideas or instructions
a manner that eliminates all ambiguity. Communication typically
involves both textual and visual mediums, but may include other
channels for communication. Examples would be a set of instructions
for assembling a machine, a description of scientific phenomena,
and a step-by-step video showing mitotic division.
What type of standards do you use?
I can write/edit/draw to meet the following standards:
Associated Press, Chicago Manual of Style, Microsoft® Manual
of Style for Technical Publications, MLA, others
International and Federal Regulations:
ANSI, FDA, EMC, EN, FTC, IEC, IEEE, ISO, MIL, UL, others
(I'm especially familiar with regulations for electronic medical devices)
Where are you located?
I am currently located near Kansas City, KS; however, I can permanently/semi-permanently
relocate to your area if provided relocation assistance. I can
also work from home, with limited on-site visits. Please contact
me for further information.